Terms of Service

GENERAL TERMS

PAYMENT

Currency accepted in USD and can be paid through my shop by clicking on the commissions and then adding it to your order.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval. If the payment is split, you will have to go through another payment option.
Do not send me any payment before I have agreed to give you a slot and requested you to send me the payment.

PROCESS & DELIVERY

The time it takes to finish your commission varies from 1 week to 3 months, depending on factors such as health, the complexity of the commissioned piece, other work, and seasons/holidays.
Once the piece is finished, you will receive the image in person, or I can mail it to your address.

If you want a piece completed before a birthday/anniversary/holiday as a gift for someone, ask a month to three months in advance, depending on what materials are used, it could take up to then to complete the commissioned piece.

REVISIONS

If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
If your reference is unclear to start with, changes will come at an extra charge.

I, Jayla Nelson (the artist):

I reserve the right to cancel and refund the order at any time for any reason.
I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork.
I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
I reserve the right to post the commissioned artwork online, in my portfolio, as well as in publications such as art books.

You (the customer/commissioner):

You may upload the commissioned artwork on any website and social channels. Please tag my art pages if posted.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD services, create prints, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent.
You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.
You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes. The license to the commissioned artwork may be purchased at any point - contact me for info.
- Reproducing/using the copyrighted artwork commercially means making money off it in any way, not excluding these terms.
- Claiming the artwork as your own
- Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

CANCELLATION & REFUND POLICY

The buyer is not allowed a refund once I start working on the commission.
If for any reason I am unable to start your commission, you will receive a full refund.
If you cancel your order before I start it, you can get a full refund.
If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.
If you request a PayPal chargeback at any point when you were not allowed to ask for a refund, you will lose all rights mentioned to the commissioned piece, and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

What do you get?

Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission, there might be fewer or more drafts)
Sketch and/or final sketches that you must accept before I continue the work
Insight and involvement in the color plan (depending on the complexity of the commissioned piece)